What is a chatbot & how does it work?

Before addressing these questions, we’ll start with the basics. A chatbot is a conversational tool that seeks to understand customer queries and respond automatically, simulating written or spoken human conversations. As you’ll discover below, some chatbots are rudimentary, presenting simple menu options for users to click on.

What are NLP chatbots & how do they work?

Thanks to that, response bots are able to find the best possible answers to users’ queries. NLP chatbots, also known as contextual chatbots, are one of the most technically advanced bots. Thanks to NLP and artificial intelligence, these bots can handle multiple requests from one user and simulate a human-like conversation.

Are chatbots a conversational AI platform?

Though not all chatbots are equipped with artificial intelligence (AI), modern chatbots increasingly use conversational AI techniques like natural language processing (NLP) to understand the user’s questions and automate responses to them. IBM named a Leader in the 2023 Gartner Magic Quadrant™ for Enterprise Conversational AI Platforms.

What is a contextual chatbot?

Contextual chatbots. These chatbots are more complex than others and require a data-centric focus. They use AI and ML to remember user conversations and interactions, and use these memories to grow and improve over time. Instead of relying on keywords, these bots use what customers ask and how they ask it to provide answers and self-improve.